Refund policy

At Lets Talk Mahjong, every order is prepared with care, and we want you to receive your products exactly as expected. Please read the following policy before placing your order.

Policy Overview & Key Terms

  • Return Window: 7 days from the date of delivery.

  • Eligible Return Reasons: Damaged in transit, defective, or incorrect item received.

  • Return Shipping Cost: Free (₹0.00) — borne entirely by Lets Talk Mahjong for eligible claims.

  • Restocking Fees: None (₹0.00).

  • Refund Method: Original payment method used at checkout.

  • Refund Processing Time: 5–7 business days to reflect after approval.

  • Order Cancellation: Permitted anytime prior to order dispatch/fulfillment.

Returns & Exchanges

We do not accept returns or exchanges for change of mind, personal preference, incorrect product selection, or incorrect personalisation details provided by the customer.

This includes situations where a customer:

  • Changes their mind after receiving the order.

  • Selects the wrong design, size, colour, style, or product.

  • Provides incorrect spelling, initials, names, artwork, or other personalisation details.

  • No longer requires the product after it has been dispatched or delivered.

We recommend reviewing all product details and personalisation information carefully before completing your purchase. This policy does not affect orders that arrive damaged, defective, or incorrect.

Personalised & Custom-Made Products

Products that are personalised, customised, made using customer-provided artwork, or otherwise produced specifically for an individual order cannot be returned or exchanged due to a change of mind.

Customers are responsible for ensuring that all names, initials, artwork, files, spelling, colours, and other customisation instructions submitted with an order are correct. Once production has begun, changes to personalised products may not be possible.

If a personalised or custom-made product arrives damaged, defective, or materially different from the confirmed order specifications, please notify us within 7 days of delivery.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive an item different from what was ordered, please contact us within 7 days of delivery with:

  1. Your order number.

  2. A brief description of the issue.

  3. Clear photographs showing the damage, defect, or incorrect item.

  4. Photographs of the outer courier packaging and label.

Once we verify the issue, we will arrange a replacement, return pickup, or full refund at no additional cost to you.

Return Process & Physical Return Address

Please do not send any items back without contacting us first. Returns must be authorized by our support team.

Where a physical return is required for inspection:

  • We will arrange reverse courier collection at our expense, or provide a prepaid return label.

  • If you are instructed to ship the package directly, items must be dispatched to our facility:

Lets Talk Mahjong (Returns & Quality Inspection)

GSTIN: 27ANVPN4738Q1ZS

Address: A9, Balaji Industrial Estate, Hanuman Nagar Road, Kandivali East, Mumbai, Maharashtra 400101, India

Phone: +91 8928331833

Items returned without prior authorization will not be processed.

Condition of Returned Items

When returning an approved item, the product should be packed in its original packaging along with any components or accessories provided, wherever reasonably possible. This requirement does not prevent you from inspecting the product or documenting the defect upon delivery.

Refunds & Replacements

  • Refunds: Once the returned item is received and inspected at our Mumbai facility (or your photo evidence is approved), a full refund will be initiated to your original payment method. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment gateway.

  • Replacements: If a replacement is arranged, it will be dispatched at zero additional cost to you. We will communicate tracking details as soon as the replacement ships.

  • Restocking Fees: We do not charge restocking or return processing fees.

Order Cancellations

  • Orders can be cancelled at any time before they have been fulfilled or dispatched to our courier partner.

  • To cancel an order, please contact our support team immediately at hello@letstalkmahjong.com or +91 8928331833 with your order number.

  • Once an order has been fulfilled or dispatched, it can no longer be cancelled.

  • Approved cancellations will be refunded in full to the original payment method within 5–7 business days.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Deliveries that fail due to incorrect PIN codes, incomplete addresses, or an unreachable recipient do not automatically qualify for an immediate refund. If a parcel returns to our facility as undelivered, we will contact you to arrange re-dispatch.

Contact Us

For questions regarding returns, refunds, replacements, or cancellations:

  • Brand / Trade Name: Lets Talk Mahjong

  • GSTIN: 27ANVPN4738Q1ZS

  • Physical Address: A9, Balaji Industrial Estate, Hanuman Nagar Road, Kandivali East, Mumbai, Maharashtra 400101, India

  • Email: hello@letstalkmahjong.com

  • Phone / WhatsApp: +91 8928331833

  • Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST